There are days I think I’m not very good at my job, then I get a phone call like this:
TS: Hello, I am calling from technical support, we have a report of your computer running slowly
Me: Oh, really, where did you say you were calling from?
TS: Technical support, sir, you have a computer that is running slowly?
Me: How did you get this number?
TS: It comes from Internet Explorer, it has notified us that your computer is running slowly, you do have a computer, sir?
Me: I don’t use Internet Explorer, I think you are mistaken
TS: I can prove it to you, sir
Me: Really?
TS: Yes, go to the start button on your computer
Me: I don’t have a start button, I’ve got a command prompt, it says ‘root@janus4:’
TS: This is your phone number 01440……?
Me: Yes, but you didn’t get that from Internet Explorer
TS: Yes we did, I can prove it to you, sir
Me: I still don’t use Internet Explorer
TS: Would you like to talk to a supervisor?
Me: Yes please
… at which point I lay the handset down out of earshot until the line goes free
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