*blink*!
Me: But I paid this bill within three days of receiving it
Powergen: Theres no record of payment until 11th Jan
Me: The money left my bank on 29th Dec
Pg: Our system automatically sends reminders after 14 days of non-payment
Me: Reminder was sent on 12th Jan and received today, 18th
And so went my argument with customer services. Surely any automated system will need a little balancing, if payments really do take two weeks to make it through the system sending reminders after 14 days is going to cause everyone to receive a reminder.
Anyone got any recommendations for gas supply companies that will treat me like a paying customer rather than a bad debt waiting to happen?
3 comments